Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be delayed. We will notify customers of any significant delays via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Netherlands: 1–3 business days
- Belgium: 2–5 business days
- European Union: 3–10 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to factors beyond our control, including customs processing, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.
Shipping Destinations
We currently ship to the Netherlands, Belgium, and selected international destinations. If your country is not available during checkout, please contact us before placing an order.
Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@satellitejune.com. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: hello@satellitejune.com